Fortress Data Protection

Want to worry less? We will manage your network, your computers, and your IT vendors, and save you time! We offer managed IT services for small and medium sized businesses.

Managed Services are a set of proactive monitoring and maintenance services that provide many benefits. Here are some of the services we offer as separate “a la carte” items, or as part of a holistic IT support agreement:

* Basic Desktop Monitoring, Reporting and Endpoint Protection: includes automated monitoring of all designated computers, for warning conditions such as full disk drives and other hardware and software problems, plus full professional endpoint security which includes automated antivirus and antispyware protection. No need for paying any other company for licenses for antivirus! Each computer under this service is licensed for complete automated malware protection. This is full computer protection and monitoring that will be custom configured for reporting on problem conditions as needed. Cost is only $20 per computer workstation per month. (Similar service for servers is $30 per month per server, or more depending on business requirements).

* Remote Help Desk. We will provide computer support by remote control when needed. Remote support allows us to solve MOST problems without having to come to your site. This is a tremendous time and money saver for YOU and for US. We include this service at NO EXTRA CHARGE with the above service, in most cases, including server support (certain businesses may have special requirements that require additional charges).

* Coming Soon: Vendor Management. Does someone at your company spend time every week managing problems with the printers, the phone system, the Internet service, or the digital document system? Why not get BACK that time, and get a single point of contact for ALL your system management needs? We make things easy and give you back your time, so you can focus on your business!

* Hardware! Let us provide quality hardware, from workstations, computers, and other network devices, so you don’t have to order them and have problems later on with the specs not being right for your needs. We now offer Hardware as a Service, which gives you quality computers that meet our highly stringent requirements for certified network devices. All the hardware we provide will support YOUR business needs, as well as all the management services we provide for you!

* Monthly reporting, including email alerts sent automatically when designated error conditions occur, is included with above services at NO extra charge! Basic Desktop Monitoring, Reporting and Endpoint Protection, and Remote Help Desk, have alone been key to reducing overall IT costs for our small business customers.

* FDP Automatic Bullet-Proof Backup! Our new service is a much-improved robust set of offerings that let you back up all your data to an onsite dedicated device, as well as saving your data to offsite locations for true disaster recovery, all with automated secure processes! These services include FAST data recovery as needed, and affordable plans to finally make enterprise-wide backup bullet-proof! Although Data Backup and Recovery Services are usually included as part of a contract for total IT services, the new FDP Automatic Bullet-Proof Backup services are available as a separate item.

* Many other services are available as needed, including optimization of WAN and multisite domain services, multisite data replication, local WiFi, wireless broadband multisite links, and provisioning and control of mobile workstations and endpoints.

Managed Services = peace of mind about your network. Look at the many benefits:

You can now:

1. Experience maximized network uptime.

2. Get access to Enterprise-level support without the usual high costs.

3. Control and reduce your overall operating costs.

4. Benefit from increased operational efficiency, through proactive maintenance.

5. Focus on running your business, not managing your network or your vendors.

6. Receive PEACE OF MIND knowing your network is monitored 24/7/365.

The bottom line is comfort and security. And it’s affordable. Contact us now about your needs.

We will work with you on a plan to streamline your IT services, prevent problems, and let you concentrate on your business – not your IT issues!

Filed under: News by Dr. David Johnson
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Cary, NC 03/02/2009 – Fortress Data Protection (FDP), a full-service Information Technology (IT) support provider, today announced that they are immediately offering Hardware as a Service (HaaS).

Fortress Data Protection (FDP) has partnered with ARRC Technology to offer the versatile CharTec HaaS program to all clients.

“We are very excited and proud to extend our service stack to include hardware. Clients are now able to utilize the expertise of the IT specialists at Fortress Data Protection in their software and hardware purchases, including configured workstation and server systems. The CharTec program allows us to provide hardware systems that meet client needs, and stay within the Certified Network specifications required for supporting our full range of Managed Services. In short, we can now provide affordable computers and other hardware for our client’s networks, that meets our high quality standards for integration with our network monitoring, remote help desk, and vendor management services”, said Dr. David Johnson, President of Fortress Data Protection.

The CharTec system allows business clients to purchase and refresh their hardware at low monthly cost. Instead of worrying about when their computers will wear out, and the large capital expenses usually required for hardware, business owners can now relax and know exactly how much they will be paying in one complete monthly fee. This fee can provide for hardware, software, and ongoing support.

Dr. Johnson added, “In order to provide excellent IT support for small and medium businesses, we must ensure that the total network environment meets stringent standards. By offering a hardware solution as part of the total service package, we are able to provide hardware, software, and support to keep critical business processes running with high availability. It’s all part of providing peace of mind for our clients, through proactive management and minimizing downtime.”

Outsourcing IT is an increasing trend, providing reduced costs and risks, more efficient operation of business processes, and increased revenue. Now FDP clients can get complete managed service packages that include hardware, software, and ongoing IT support.

Besides hardware, FDP offerings include 24/7 network monitoring allowing proactive remediation, data backup and disaster recovery, complete endpoint protection (anti-virus, anti-spyware, and anti-spam), and remote help desk.

Filed under: News by Dr. David Johnson
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